Creating the best visitor experience

Date: 06 December 2007
Location: The Grosvenor Museum, Chester
Duration: 10.00 - 14.00
Cost: £20 Federation members, £30 non members

This event, provided by the North West Federation of Museums and Galleries, is aimed at all heritage staff involved with visitor services management and/or delivery and staff seeking to develop an understanding of how visitor services and their staff contribute to the visitor experience.

Museums have begun to realise that the complete visitor experience is the key to repeat attendance and building audience loyalty.

This session is an opportunity to hear good practice from colleagues across the region. Participants will gain confidence in how to understand and meet the needs of visitors, plan for and staff visitor services appropriately, train staff and evaluate services in order to ensure the optimal visitor exerience.

To book a place please contact Emma Varnam, Membership Secretary, North West Fed, c/o Tameside Museum Service, Portland Basin Museum, Portland Place, Ashton-under-Lyne
T: 0161 275 7453

Or, you can download a booking form from the North West Federation of Museums and Galleries website at:

MLA North West
Ground Floor, The Malt Building, Wilderspool Park, Greenalls Avenue, Warrington WA4 6HL
Tel: 01925 625050 | Fax: 01925 243453