Get in Touch With Us
If you have a question about something you have read on mlanorthwest.org.uk, spotted an error, or want to raise a concern about a casino not on GamStop, this is the right place to start. Below you will find how to reach us, what we can help with, and where to turn if you need support that sits outside what a comparison site can offer.
How to Reach Our Team
The best way to contact us is by email at [email protected]. We read every message ourselves and try to reply within two working days. Telling us upfront whether your message concerns a specific casino, a factual point in an article, or a general query helps us route it to the right person and get back to you sooner.
We are a content and comparison publisher, not a casino operator. We do not hold player funds, process withdrawals, or manage individual player accounts, so we cannot resolve a live dispute with a specific site on your behalf. For that, the casino's own customer support team or its licensing authority is the correct first port of call.
What You Can Get in Touch About
- Factual corrections — Our reviews of casinos not on GamStop, including offers such as those listed on our trusted non GamStop casinos guide, are checked against publicly available information. If a bonus term, licensing detail, or payment method has changed since our last check, we want to know so we can update the page.
- Questions about how we assess casinos — If you would like to understand how we weigh factors such as wagering requirements, withdrawal times, or software providers when ranking gambling sites not on GamStop, we are happy to explain our approach.
- Feedback on our content — If a guide on slots, sports betting, or payment methods left something unclear, tell us. Reader feedback shapes what we cover next.
- Concerns about gambling harm — If you or someone you know is struggling to control their gambling, particularly on sites outside GamStop's self-exclusion scheme, mention this in your message. We can point you towards independent support services, though we would always encourage contacting them directly and without delay.
- General enquiries — Anything else relevant to online casinos, casino sites, or UK gambling more broadly is welcome.
What We Cannot Help With
To set expectations clearly, there are a few things outside what a contact form or editorial inbox can achieve:
- We cannot intervene in an active withdrawal dispute, verification delay, or account closure with a named operator — that sits between you and the casino, or between you and its licensing authority.
- We cannot offer financial, legal or clinical advice about gambling losses or debt.
- We cannot guarantee a response time outside our normal two working day target, particularly around busy periods.
If you are dealing with a live dispute over a deposit, bonus term, or withdrawal at a specific casino, your strongest route is usually the operator's own complaints procedure first, followed by whichever regulator issued its licence, since non GamStop casinos are typically licensed overseas rather than by the UK Gambling Commission.
If You Need Immediate Gambling Support
GAMSTOP only covers sites licensed by the UK Gambling Commission, which means it will not block access to gambling sites not on GamStop. If you have excluded yourself through GAMSTOP and are concerned about slipping into unlicensed or overseas-licensed play, independent organisations such as GamCare offer free, confidential advice and can talk through options including gambling blocking software, deposit and loss limits, and broader self-exclusion strategies that go beyond a single scheme. These services operate separately from us and from any casino we cover, and reaching them does not require going through this site at all.
What Happens After You Send a Message
Every enquiry is read by a person, not a bot. We will acknowledge factual corrections and update the relevant page where the change is verified, note feedback for future guides, and reply directly to general questions. If your message is genuinely time-sensitive — for example, a safety concern — say so clearly at the top, and we will prioritise it accordingly.
Thank you for taking the time to reach out. Clear, accurate information matters more in this market than most, given how varied licensing and consumer protection can be across casinos not on GamStop, and your input helps us keep that information honest.